You can place an order online by logging into your wholesale account and selecting products from our website, adding them to your online cart then continuing through the checkout process. If you require assistance please call us on 02 9727 2363 or email us at firstname.lastname@example.org and we will guide you through this process.
Who do I contact if I’m having trouble ordering online?
If you are experiencing any problems we will do our best to help resolve them as efficiently as possible. Please feel free to call us on 02 9727 2363. Alternatively, please email us at email@example.com and will get back to you shortly.
I own a retail store. Am I able to purchase Alpha Global brands for it?
Yes, we look forward to providing your store with high quality products. To get started, please register via our wholesale customer sign up page. Once your account is approved, we will send you through an introduction to us and useful information regarding our products. You can also start shopping online as soon as your account is approved with us.
What methods of payment do you accept?
Online orders will be securely processed using Mastercard or Visa after shipping has been calculated. We will contact you when your final invoice is complete and we are ready to process your payment.
How much is shipping/freight to my location?
Shipping varies based on your location and the size/weight of your order. We calculate this manually after your order has been placed so that you are receiving your order by the most cost-effective method.
How long will it take to receive my wholesale order?
Shipping times on in-stock items will vary based on your location. If after 3-4 working days you require an update regarding your shipment, please contact us and we will follow up accordingly.
Can I purchase Alpha Global products from your warehouse?
Yes, you can purchase at our warehouse. Please call us on 02 9727 2363 or email us at firstname.lastname@example.org to arrange a suitable time.
Do you restock items?
Depending on the designs, we sometimes restock upon popular demand. If you missed out on something, please contact us on 02 9727 2363 or email us at email@example.com so that we can assist you further.
Where are Alpha Global products made?
All our products are manufactured by our production team in India. We work closely with our teams to ensure a consistently high standard of quality across all our products.
1. In-stock items will be dispatched within 1-2 business days from receipt of payment. (This excludes weekends and public holidays).
2. Pre-order items will be dispatched within 4-6 weeks from the date on which the order has been made.
3. Shipping rates will be calculated manually after an order has been processed to ensure our customers are receiving the most cost effective shipping solution based on the weight and destination of an order.
4. You will be notified of the shipping cost after the order is placed, and payment will be requested via a secured payment method in your final invoice.
5. If you have a preferred freight provider this can be indicated in the comments section when checking out, otherwise we will source the most affordable option for you.
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